FAQ


HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email if it is Mon - Fri (excluding holidays).  If a request is received on Saturday, Sunday, or a holiday, we will answer on the next business day.  Please email us your inquiries at help@gymgiantgear.com

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

 

HOW LONG IS THE PROCESSING PERIOD?

Order processing times are between 3-6 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 6 business days following the day you placed your order.

 

GENERAL SHIPPING INFORMATION:

We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer FREE SHIPPING on all orders! For most orders, please allow up to 21 days for delivery, after shipping, but below outlines further specifics surrounding shipping timeframes. We use this timeframe as a precaution to ensure your order arrives on time.  We strive to offer the best prices and fastest shipping, so we have production and shipping facilities all over the world. This also means that you will sometimes receive your order in multiple boxes/shipments but we will always ship with a tracking number so that you know how many shipments to expect and when they will arrive!
  
If you have any questions, issues, or need assistance with tracking your order please click Contact Us. Alternatively you can also email us at help@gymgiantgear.com. We will respond within 24 hours to your email or on the next business day for weekends and holidays. Tracking information can sometimes take 1-3 days from the day we sent you the tracking code to be available.
Processing Time:  3-6 Business Days  
Estimated delivery time: 12-21 days
Women's Apparel (all made in and shipped from the USA): 9-14 days  
  
If you have any questions or concerns regarding your order please let us know via help@gymgiantgear.com and we'll get back to you within 24 hours

 

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart but we always strive to have as few packages as possible.

 

OUT OF STOCK / BACKORDERED ITEMS:

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

 

ADDRESS CHANGES:

Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

 

DO YOU SHIP INTERNATIONALLY?

No, at this time we do not ship internationally in order to provide our US customers with the best prices and fastest processing times.

 

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.

 

HOW CAN I TRACK MY ORDER?

Simply go to the Track My Order and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

 

WHY ISN'T MY TRACKING NUMBER WORKING?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

 

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

 

WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get ahold of us to assist you please either use the Contact Us tab or email us at help@gymgiantgear.com

  
Do you still have a question? Send us an email via help@gymgiantgear.com and we'll get back to you within 24 hours Mon - Fri. Weekends and holidays we will respond on the next business day.